Contact Providence Green Water Restoration

How do you keep water damage from spreading before help arrives?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What details help the crew show up ready in Providence Green?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether you were able to close the main valve.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Providence Green date from the 2000s, and older plumbing changes what the crew checks first.
• If there's a dog or other pet the crew should know about.
• The name of your insurance company, if you've already decided to file.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Providence Green home?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

How does the age of Providence Green homes change a water call?

Homes in Providence Green are mostly from the 2000s, and in newer houses water damage usually traces back to an appliance or a sump pump. You'll see two story and ranch homes across Providence Green. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Share what you know about the house on the call, even if it's a rough guess.

Which areas around Providence Green can call this number?

You can reach the crew from anywhere in Providence Green, including these neighborhoods:

• Homecoming at University Park · homes from the 2000s, basements are common
• Country Gate · homes from the 2000s, most with basements
• Old Town Greenwood · basements are common
• El Dorado · basements are common
• Valle Vista · most with basements

Calls from Smokey Row Estates, Raintree Village, Olive Branch Manor, Hunters Pointe, Featherstone, Hunting Creek, Stones Crossing and Heron Ridge come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Providence Green and basement flooding.

What questions come up before a call?